Question 1

Is delivery really included?

Accepted Answer

Yes. The price you see on each box already includes delivery to mainland Spain. For the Balearic Islands, Portugal and other European countries there's a small surcharge, which you'll see before you pay. For now we don't deliver to the Canary Islands, Ceuta or Melilla.

Question 2

How long does it take to arrive?

Accepted Answer

We pack each box to order within 24–48 working hours, and the courier delivers it in 24–72 h. We'll send you the tracking details as soon as it leaves.

Question 3

What does “made to order” mean?

Accepted Answer

That we don't keep finished boxes waiting in a warehouse. We cut and wrap portions in small batches a few days at a time, and close your box with its batch label on the day it ships.

Question 4

Which hay should I choose?

Accepted Answer

For adults, fescue or Sudan grass as the staple, ideally alternating them. Alfalfa is for youngsters and pregnant or nursing females; for adults, only as a treat. In your box you can combine them in 2.5 kg portions. And remember: guinea pigs also need vitamin C every day.

Question 5

How long does a box last?

Accepted Answer

A medium-sized rabbit eats around 4–5 kg a month; a guinea pig, about 3 kg. A 5 kg box lasts one animal between 4 and 7 weeks; the 10 kg box, twice as long. Use our calculator to fine-tune it.

Question 6

How does the subscription work?

Accepted Answer

You choose a box and how often (every 4, 6, 8 or 12 weeks) and get a discount on every delivery. You can pause, change or cancel whenever you like, with no tie-in.

Question 7

What if my pet doesn't like it?

Accepted Answer

Write to us within 30 days of delivery with a photo. We'll send another hay of your choice or refund you, with nothing to send back. For taste, once a year; for a quality problem, always.

Question 8

How should I store the hay?

Accepted Answer

In its own box, somewhere dry, cool and out of direct sun. Unopened it keeps for months; once opened, best used within about 8 weeks. Every box shows a best-before date.

Question 9

Do you sell to shops, rescues or for horses?

Accepted Answer

Yes. Get in touch via the contact page and we'll put together a quote for bulk orders.

Question 10

Which payment methods do you accept?

Accepted Answer

Card through a secure payment gateway, as well as bank transfer or Bizum. In that case, we pack your order as soon as the payment arrives.

Frequently asked questions